Our policy regarding lockdowns and COVID related restrictions
We understand that it is not your fault if restrictions change during these unprecedented times, just as it is equally not our fault.
When you place your order with us there is a significant amount of planning and work that is done ahead of time for your order.
Thus, we offer the following solutions if your order is more than 7 days from being due for pick up or delivery, if restrictions change and as a result you must reduce your number of guests or cancel your event
- we can reduce the serving size of your order
- we can postpone your order until restrictions are lifted and you reschedule your event
- or cancel the order, although our terms and conditions are still applicable under these circumstances and you would normally forfeit any monies paid, we would issue a credit note instead for you to use within 12 months at the discretion of management (if you have notified us immediately).
Unfortunately, if you do not notify us immediately and we hold your place for the order, turn down other sales in the meantime or have commenced work or completed your order, no credit will be issued and you will forfeit any monies already paid as well as being liable for any balance still owing.
If you place an order during a current lockdown it is deemed you are fully aware of the current restrictions and any cancellation will result in the forfeit of all monies paid.