At Amarantos Cakes we pride ourselves on the quality of our products and services. It is important to remember, however, that most food items are perishable and may react to temperature conditions, particularly cake, chocolate and fresh items, which, as a result may affect life of the product.
We recommend, if you are not familiar with the correct temperatures for the these food types or specific produce, that you contact us for further information. Once delivery has occurred Quality and maintenance of the produce is your responsibility.
Ensure when moving cakes you keep them level, tilting a cake in any manner can cause cakes or decorations to move, topple or break. We can not be responsible if the cake is damaged in transit in your care. Once a cake has left our premises it is your responsibility to treat the cake with due care and diligence.
In the event that you damage the cake after it has left our premises, we can in most cases repair it, if not to its original state, as close as possible depending on the damage. Please contact us immediately if this occurs, take photos of the damage and forward these to us so that we can assess the damage. There are several options for repairing your cake, you can return the cake to us and we can repair it at a cost of $30 per half hour or we can come to you with a call out fee of $100 plus $30 per half hour.