Amarantos Cakes will replace the goods you purchase if the goods you purchase:
- are not of merchantable quality (i.e. if your cake is damaged at time of delivery but not if you simply do not like the taste of the cake)
- don’t match any description given of the goods (this would include corresponding with a photograph of the goods, excluding colour matching and replaceable add on items)
- are not free from defects.
Please note, all food products are perishable, so Amarantos Cakes expects that you take due care to properly store the goods and transport the goods in accordance with the nature of the product. If you are not clear on this, please check with us first. This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate or broken/damaged in transit.
You need to approach us regarding any problems with your goods within a reasonable period of time. What is reasonable depends on the goods, their use and any other relevant information.
Where your product has been damaged after leaving our premises and is in your care, we are happy to, were viable time wise and depending on the nature of the damage, repair it. Depending on the damage there may be at an additional cost and would require you to return the cake to us for repair, we can not repair cakes off premises.
As a rule we will require that they be returned to us within 3 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.
Please note that we will not be in a position to address your problem where you have been careless or if you are unreasonable in your demands.
Note- Amarantos Cakes are not required to provide you with a refund if you have simply changed your mind or decide you don’t like the colour, shape, etc.
In the event we need to issue a refund (as opposed to replace goods) for orders placed online or over the telephone – we will credit back the original credit card on which the order was purchased. If this is not possible for some reason, we will issue you with a credit voucher to use in the future.