Unfortunately we do not take orders over the phone, all ordering is either online or in person by appointment.

ALL orders placed after 3pm on Friday and at any time of day on Saturday, Sunday or on a Public Holiday will be processed on the next working day.

Although every attempt is made to match the product you order exactly, there may be slight colour variations, either due to the quality and colour matching of your computer screen or the variation in colour batches.

In relation to edible images, note these are printed on edible icing sheets with edible ink which may not print to exact pantone colours of logos or files sent to us.

In the event that we cannot supply specific decorative items on a cake due to stock unavailability or not enough notice provided, we will substitute with a similar product in value that will maintain the look of the overall product.

In the unlikely event that we are not able to provide a substitute, we will contact you (via e-mail, text or telephone) to offer you an alternative or to discuss changes required to maintain the overall desired look of the cake.

Whilst the cakes/cup cakes themselves are entirely edible, there are some cakes/cup cakes which may contain varies elements required for support or decoration making some parts not fit for consumption.

These include most figurines on cakes/cup cakes, whether they are made from icing or plastic, sugared flowers, diamantes, pearls, ribbon, cup cake cases, wooden skewers and coated wires used for support and any other items used as decorations on a cake.

So the decorations on cakes/cup cakes are NOT to be consumed.

Further more many cakes require internal supports to maintain structure, please be mindful of this and do not use our products for any other purpose other than as intended. Should any person be harmed as a result of misuse of our products we will not be liable.

At Amarantos Cakes we pride ourselves on the quality of our products and services. It is important to remember, however, that most food items are perishable and may react to temperature conditions, particularly cake, chocolate and fresh items, which, as a result may affect life of the product.

We recommend, if you are not familiar with the correct temperatures for the these food types or specific produce, that you contact us for further information. Once delivery has occurred Quality and maintenance of the produce is your responsibility.

Ensure when moving cakes you keep them level, tilting a cake in any manner can cause cakes or decorations to move, topple or break. We can not be responsible if the cake is damaged in transit in your care.  Once a cake has left our premises it is your responsibility to treat the cake with due care and diligence.

In the event that you damage the cake after it has left our premises, we can in most cases repair it, if not to its original state, as close as possible depending on the damage. Please contact us immediately if this occurs, take photos of the damage and forward these to us so that we can assess the damage. There are several options for repairing your cake, you can return the cake to us and we can repair it at a cost of $30 per half hour or we can come to you with a call out fee of $100 plus $30 per half hour.