FAQ
Here are some of the most common things people ask us about our cakes, orders and services. If you can’t find what you’re looking for, feel free to get in touch.
01 . Ordering Information
1. How far in advance should I place my cake order?
We recommend booking at least 10-14 days notice. For weddings we recommend getting in earlier as they do take a bit more planning, ideally 2-3 months is best.
2. Do you offer custom cake designs?
Yes! We specialise in custom cakes tailored to your theme, colours, and event. Just get in touch and we’ll help bring your vision to life.
3. Where are you located and do you deliver?
We’re based in Melbourne. Delivery is available across Melbourne and surrounding areas for an additional fee, or you can choose to pick up.
4. How long before I get a response to an email I sent?
you.
5. I have a picture of a cake I want, can you quote me?
The best way to get a price for a custom made cake is to click the enquire tab from the menu
at the top of our website attached any images you have and we will get back to you with a
price.
02. Flavours and Tastings
1. How can I taste the flavours you offer?
We have sample tasting packs available for purchase to try our flavours. You can learn more about our flavours here.
2. What flavours are available?
Discover our range of flavours and find the perfect taste for your cake. Learn more here.
- Vanilla Raspberry
- Vanilla & Chocolate Mud Swirl
- Vanilla Mud
- Chocolate Mud
- Chocolate Mint Mud
- Caramel Mud
- Cookies & Cream Mud
- Chocolate and Caramel Mud Swirl
- Jaffa Mud
- Orange Mud
- Orange Poppyseed
- Coffee Mud
- Chocolate Mud with raspberry
- Maraschino Mud
- Fruit Cake
- Cinnamon scroll
- Lemon Mud
3. Can you make allergy-friendly cakes?
We can accommodate some dietary needs like vegan, egg-free or gluten-free. Please be aware that these products are still on site in the kitchen, we can’t always guarantee against cross contamination, although we always take the up most care. Let us know your requirements and we’ll let you know what’s possible.
4. How do I store my cake?
Decorated cakes must be stored at room temperature away from sunlight.
(In the instance of high humidity, cakes should be stored in a refrigerated air-conditioned room (evaporative cooling increases humidity).
Cakes with Rolled Fondant:
Short term storage: Room temperature
Long term storage: Room temperature for up to 1 week,
can be frozen(see below).
Cakes with Buttercream Icing :
Short term storage: Can remain at room
temperature for up to 4
hours.
Long term storage: Refrigeration required to keep for up to
2 weeks or can be frozen for longer
storage.
Short term storage: Can remain at room temperature for up to 4 hours.
Long term storage: Refrigeration required for up to 1 week, can be frozen see below).
After the event, you can store any leftover cake in the following manner. Or for uncut cakes that you need to keep for longer than recommended periods above.
- Remove all sugar decorations very carefully, such as flowers, figures etc., keep these in a box on some soft foam cushioning so as not to damage the decorations.
- If you don’t think you will consume the entire leftovers in one instance then we suggest cutting the leftover cake into smaller portions.
- Wrap each piece or the entire cake with plastic food wrap and place in a plastic or ziplock bag and freeze.
- To thaw, simply remove from the freezer, remove all wrapping and allow the cake to come to room temperature, with whole iced fondant, ganache or butter cream covered cakes you will get condensation forming on the surface of the cake and it will become very shiny during the defrost process, avoid touching the cake at this point (especially fondant cakes).
- Once the cake is no longer shiny or condensation, it is completely defrosted and can be enjoyed as normal.
Note: The icing on the cake will most definitely absorb the moisture from the refrigeration or freezing process and loose its smooth texture, this is normal.
03. Weddings and Events
1. How far in advance should I place my cake order?
We recommend booking at least 2–3 weeks in advance. For wedding cakes and large events, more notice is ideal to secure your date.
2. Do you offer custom cake designs?
Yes! We specialise in custom cakes tailored to your theme, colours, and event. Just get in touch and we’ll help bring your vision to life.
3. Where are you located and do you deliver?
We’re based in Melbourne. Delivery is available across Melbourne and surrounding areas for an additional fee, or you can choose to pick up.
4. What flavours do you offer?
We have a range of popular flavours including vanilla, chocolate, red velvet, lemon, and more. We’re happy to discuss flavour combos during your enquiry.
5. Can you make allergy-friendly cakes?
We can accommodate some dietary needs like egg-free or gluten-free. Let us know your requirements and we’ll let you know what’s possible.
04. Delivery and Pickup
1. How much is delivery
2. How do you transport your cakes?
- Remember that decorations on cakes and icing are fragile so always handle your cake with care
- With the exception of large wedding cakes which are delivered and occasionally cakes which due to their extremely large size and weight are impossible to be boxed, most cakes are packaged into a box and covered with cellophane if they exceed the height of the box
- To remove sugared decorations always use a sharp knife to pry them gently off the cake
- When transporting we recommend placing the cake on a flat surface with a non-slip mat underneath
- In hot weather you will need to keep the air-conditioning on at all times and away from direct sunlight, especially with cakes with coloured icing (as this will fade the colour)
- Always drive with care avoiding sudden braking or stopping
- Ensure there is nothing surrounding the cake that could become a projectile object and ruin your cake in transit
- Ensure when moving cakes you keep them level, tilting a cake in any manner can cause cakes or decorations to move, topple or break We can not be responsible if the cake is damaged in transit whilst in your care
- Once a cake has left our premises it is your responsibility to treat the cake with due care and diligence
- In the event that you damage the cake after it has left our premises, we can in most cases repair it if not to its original state as close as possible depending on the damage Please contact us immediately if this occurs, take photos of the damage and forward these to us so that we can assess the damage
- There are several options for repairing your cake, you can return the cake to us and we can repair it at a cost of $30 per half hour or we can come to you with a call out fee of $100 plus $30 per half hour
05.Payment and Policies
1. Do I leave a deposit when I place an order?
collection or 7 days prior to delivery.
2. What if I cancel my order?
Please bear in mind when you place an order there are certain parts to a cake (sugar figures, flowers, other figures, etc ) that need to be made ahead of time to dry or must be ordered in for your particular order. Also when you book your cake you are filling the quota of cakes we can produce in that week. Therefore if you need to cancel your order, some work may have commenced or items may have been ordered and paid for or we may have turned away other orders.
Once you have placed an order, if you need to cancel your order, you must contact us immediately. ONLY IF notice is received by Amarantos Cakes within 30 minutes of placing the order can we issue a refund minus a $50 processing fee (at our discretion).
If your order has been processed for a date in the future that is more than 10 days away and you wish to cancel the order, we can cancel the order and issue a credit voucher to the value of monies already paid to use in the future or we can issue a refund of any monies paid minus a fee of 50% of the original order value.
Refunds will only be processed by refund to the credit card used to make the payment or by bank transfer to the customer on file, depending on the circumstances and at the discretion of management. You will receive an email confirmation once your order cancellation has been processed.
IMPORTANT: ORDERS CANNOT BE CANCELLED IF THERE IS LESS THAN 10 DAYS FROM COLLECTION OR DELIVERY. In the event that an order is cancelled within this time, any monies already paid will be forfeited and any balance remaining must be paid immediately.
3. Do you offer refunds or returns?
Amarantos Cakes will replace the goods you purchase if the goods you purchase:
- Are not of merchantable quality (i.e. if your cake is damaged at time of delivery but not if you simply do not like the taste of the cake)
- Don’t match any description given of the goods (this would include corresponding with a photograph of the goods, excluding colour matching and replaceable add on items)
- Are not free from defects.
Please note, all food products are perishable, so Amarantos Cakes expects that you take due care to properly store the goods and transport the goods in accordance with the nature of the product. If you are not clear on this, please check with us first. This is your responsibility.
We cannot accept responsibility if food is stored in conditions that are not appropriate or broken/damaged in transit.
You need to approach us regarding any problems with your goods within a reasonable period of time. What is reasonable depends on the goods, their use and any other relevant information.
Where your product has been damaged after leaving our premises and is in your care, we are happy to, where viable time wise and depending on the nature of the damage, repair it.
Depending on the damage there may be at an additional cost and would require you to return the cake to us for repair, we cannot repair cakes off premises.
If you believe the product is not what was ordered, damaged or defective, we will require that it be returned to us within 2 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.
Please note that we will not be in a position to address your problem where you have been careless or if you are unreasonable in your demands.
In the event we need to issue a refund (as opposed to replace goods) for orders placed online or over the telephone – we will credit back the original credit card on which the order was purchased. If this is not possible for some reason, we will issue you with a credit voucher to use in the future.
4. Can I make changes to my order?
Any changes made to your order within 14 days of collection or delivery will incur a charge of $50-200, depending on the change requested. Changes such as flavour, size or shape of the cake can not be made within 14 days of collection or delivery.
In most cases we can accommodate changes, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.
All other changes involving colours, wording or addition of extra items must be submitted via email. Upon receipt of your email we will acknowledge receipt of your changes via response email with an amended invoice reflecting any additional charges that may apply.
If you do not received any acknowledgement of the requested changes it is deemed that we have not received your email so no changes to your order will be made.
5. Can product information change?
Prices of goods and delivery displayed on the Amarantos Cakes website are current at the time of display. These prices are subject to variation without notice.
While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.
We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing.
6. What's your code of conduct?
Amarantos Cakes will not tolerate bad behaviour from clients.This includes excessive emails, phone calls, rudeness and irrational behaviour. We are here to help.
If we can not offer you what you want or take your order because we are fully booked or there is not enough notice given, we will not tolerate abusive rude behaviour.
If there are any issues with an order please contact us in a respectful manner and we will help you. If you are abusive or rude we will terminate all correspondence with you.
Although it is said that the customer is always right, that does not apply to ones that behave badly and treat us poorly when we are here to help.
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Need Something Special? Get in Touch
Whether you’re planning an elegant wedding cake, a custom birthday cake, or a kids party cake, we’re here to help. From handcrafted celebration cakes and cupcakes to uniquely designed novelty cakes, we’ll help you create the perfect centerpiece for your event.
