We understand that it is not your fault if restrictions change during these unprecedented times, just as it is equally not our fault.

When you place your order with us there is a significant amount of planning and work that is done ahead of time for your order.

Thus, we offer the following solutions if your order is more than 7 days from being due for pick up or delivery, if restrictions change and as a result you must reduce your number of guests or cancel your event

Unfortunately, if you do not notify us immediately and we hold your place for the order, turn down other sales in the meantime or have commenced work or completed your order, no credit will be issued and you will forfeit any monies already paid as well as being liable for any balance still owing.

If you place an order during a current lockdown it is deemed you are fully aware of the current restrictions and any cancellation will result in the forfeit of all monies paid

Please bear in mind when you place an order there are certain parts to a cake (sugar figures, flowers, other figures, etc ) that need to be made ahead of time to dry or must be ordered in for your particular order.  Also when you book your cake you are filling the quota of cakes we can produce in that week. Therefore if you need to cancel your order, some work may have commenced or items may have been ordered and paid for or we may have turned away other orders.

Once you have placed an order, if you need to cancel your order, you must contact us immediately. ONLY IF notice is received by Amarantos Cakes within 30 minutes of placing the order can we issue a refund minus a $50 processing fee (at our discretion).

If your order has been processed for a date in the future that is more than 14 days away and you wish to cancel the order, we can cancel the order and issue a credit voucher to the value of monies already paid to use in the future or we can issue a refund of any monies paid minus a fee of 50% of the original order value.

Refunds will only be processed by refund to the credit card used to make the payment or by bank transfer to the the customer on file, depending on the circumstances and at the discretion of management. You will receive an email confirmation once your order cancellation has been processed.

IMPORTANT: ORDERS CANNOT BE CANCELLED IF THERE IS LESS THAN 14 DAYS FROM COLLECTION OR DELIVERY. In the event that an order is cancelled within this time, any monies already paid will be forfeited and any balance remaining must be paid immediately.

Amarantos Cakes will replace the goods you purchase if the goods you purchase:

Please note, all food products are perishable, so Amarantos Cakes expects that you take due care to properly store the goods  and transport the goods in accordance with the nature of the product. If you are not clear on this, please check with us first. This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate or broken/damaged in transit.

You need to approach us regarding any problems with your goods within a reasonable period of time. What is reasonable depends on the goods, their use and any other relevant information.

Where your product has been damaged after leaving our premises and is in your care, we are happy to, were viable time wise and depending on the nature of the damage, repair it. Depending on the damage there may be at an additional cost and would require you to return the cake to us for repair, we can not repair cakes off premises.

If you believe the product is not what was ordered, damaged or defective, we will require that it be returned to us within 3 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.

Please note that we will not be in a position to address your problem where you have been careless or if you are unreasonable in your demands.

Note- Amarantos Cakes are not required to provide you with a refund if you have simply changed your mind or decide you don’t like the colour, shape, etc.

In the event we need to issue a refund (as opposed to replace goods) for orders placed online or over the telephone – we will credit back the original credit card on which the order was purchased. If this is not possible for some reason, we will issue you with a credit voucher to use in the future.

Any changes made to your order within 14 days of collection or delivery will incur a charge of $50-200, depending on the change requested. Changes such as flavour, size or shape of the cake can not be made within 14 days of collection or delivery.

In most cases we can accommodate changes, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.

All other changes involving colours, wording or addition of extra items must be submitted via email. Upon receipt of your email we will acknowledge receipt of your changes via response email with an amended invoice reflecting any additional charges that may apply.

If you do not received any acknowledgement of the requested changes it is deemed that we have not received your email so no changes to your order will be made.

It is unfortunate that we must include this section, it is only applicable to a handful of people, however Amarantos Cakes will not tolerate bad behaviour from clients.

This includes excessive emails, phone calls, rudeness and irrational behaviour. We are here to help.

If we can not offer you what you want or take your order because we are fully booked or there is not enough notice given we will not tolerate abusive rude behaviour.

If there are any issues with an order please contact us in a respectful manner and we will help you.  If you are abusive or rude we will terminate all correspondence with you.

Although it is said that the customer is always right, that does not apply to ones that behave badly.

NON-DISPARAGEMENT CLAUSE

Each party agrees not to disparage or otherwise bring into disrepute or otherwise cause any injury or potential injury or damage to the good name and standing of the other, either orally or in writing.

Prices are structured and with the vast number of products on our website, sometimes pricing errors do occur.

So if a product you are looking at appears to have an incorrect price displayed please do not order it thinking that you will get it at that price when it clearly does not fit with the other prices displayed, we reserve the right to correct it to the actual price or cancel the order, depending on the error.

Prices of goods and delivery displayed on the Amarantos Cakes website are current at the time of display. These prices are subject to variation without notice.

While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.

We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing.